From opening an account to making withdrawals — the aci 365 Help Center has a solution for every issue, available any time.
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Opening a new account, identity verification, password reset, and profile updates.
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18 ArticlesTerms, conditions, and instructions for claiming welcome bonuses, cashback, and free spins.
10 ArticlesUnderstanding betting odds, live bets, cashout options, and betting rules.
15 ArticlesRules and strategy guides for Dragon Tiger, Baccarat, and Roulette.
9 ArticlesAccount security, two-factor authentication (2FA), and data protection.
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These are the topics we get the most questions about every day
Mobile Pay and Nagad withdrawals typically arrive within 5–15 minutes. Bank transfers may take up to 24 hours.
Click the "Forgot Password" button on the login page. An OTP will be sent to your registered mobile number.
After registration, simply make your first deposit and a 150% bonus will be credited automatically — no promo code needed.
The minimum deposit is just ৳200. Instant deposits are available via Mobile Pay, Nagad, Rocket, and Upay.
KYC verification is required to secure your account and to speed up the withdrawal process.
Go to the Sports section, open a live match, click on your preferred odds, enter the amount in the bet slip, and confirm.
Add funds to your aci 365 account in just a few minutes.
Log in to aci 365 with your registered mobile number and password.
Click the "Deposit" button in the top menu of your dashboard.
Select your preferred method — Mobile Pay, Nagad, Rocket, or Upay.
Enter your deposit amount and follow the on-screen instructions to complete the payment.
Once your payment is successful, funds will be credited to your aci 365 wallet within seconds.
Deposits from third-party accounts may be rejected. For more information, please visit our Terms & Conditions page.
Whether you're new to online gaming or a seasoned player, you'll need a helping hand from time to time. aci 365 understands your time is valuable, so our Help Center is built to let you resolve most issues on your own — without having to ask anyone.
Creating an account on aci 365 takes just 2 minutes. All you need is an active mobile number, a strong password, and some basic details. After registration, you'll receive an OTP — verify your account with it and you're ready to use all our services.
Some users ask: why is KYC necessary? The answer is simple — it's to protect you. If someone tried to open an account in your name and withdraw your funds, KYC verification would prevent that. Verification is completed by submitting a photo of your National ID or passport. Once verified, all future withdrawals will be processed faster.
Most people in Bangladesh rely on mobile banking, and aci 365 is built with that in mind — supporting all major mobile banking services. Deposits via Mobile Pay reflect in your account within minutes. Nagad and Rocket are equally fast.
One thing to keep in mind for withdrawals — you'll generally need to withdraw using the same method you deposited with. This is an international anti-money laundering requirement. If your funds haven't arrived within 30 minutes of submitting a withdrawal request, contact us via live chat and we'll look into it right away.
Many players have misconceptions about bonuses. Bonuses at aci 365 are real money — but they come with conditions. For example, to withdraw a welcome bonus, you typically need to wager that amount 5–10 times (wager requirement). This information is clearly stated in the terms and conditions of each bonus.
Winnings from free spins are credited directly to your bonus balance. A specific wagering requirement must be met before that balance can be converted to real money. But don't worry — aci 365 keeps these conditions much more straightforward than most other platforms.
Aci 365 uses advanced security technology, but there are steps you should take on your end as well. First, never share your password — our staff will never ask for it. Second, keep two-factor authentication (2FA) enabled. It may feel like an extra step, but it significantly strengthens your account security.
If you ever notice anything unusual in your account — unrecognized transactions or an unfamiliar login location — change your password immediately and notify our support team.
If you can't find a resolution through self-service, reach out to our team directly. Live Chat is the fastest option — an agent typically connects within 1–3 minutes. Email Support is better suited for complex issues where you need to send screenshots or documents. Our team communicates in Bangla across all channels, so there's no need to worry if you're not comfortable in English.
Remember, the aci 365 support team is available 365 days a year, 24 hours a day. Eid night, Pohela Boishakh — we're always here. Because we know your issues don't follow a schedule.
We're always here for you — in Bangla, in your language
The fastest way to get help. Click the chat icon in the bottom corner of your screen for instant assistance.
Average Response Time: 2 minutesFor complex issues or if you need to send documents or screenshots, reach out via email. The more detail you include, the faster we can resolve your issue.
Average Response Time: 2–4 hoursOur detailed FAQ page covers answers to the most common questions. Take a look before reaching out to support.
View FAQThe most common questions from aci 365 users